Klaviyo is the best eCommerce marketing platform!
March 06, 2022
Klaviyo is the best eCommerce marketing platform!

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Klaviyo
I work for an agency so we use Klaviyo with many of our clients to send email and SMS campaigns in order to scale up customer engagement and purchases with the brand. We use Klaviyo for about 8 different clients and it helps us address issues like list growth, brand awareness, pushing products, and hearing from customers.
Pros
- Segmentation
- Email builder
- Popups
Cons
- Smart sending in SMS
- In-email surveys
- Reporting without subscription orders
- Personalization tools
- ROI
- Time to value
Integrating our SMS and email programs in Klaviyo has really helped improve our eCommerce ROI as these two different platforms can work together to provide the best possible customer experience. If someone didn't open an email, Klaviyo lets you send them a test instead. This makes it easier to reach target customers without being too bothersome.
- ReCharge
- Shopify
- Yotpo
We use programs like ReCharge, Shopify, and Yotpo to integrate customer statistics and statuses with Klaviyo. It has been very simple to integrate these programs with Klaviyo.
Behavioral data, like the Smart Send Time feature that Klaviyo has, has helped us understand important information like when our customers are most likely to open an email, click on an email, as well as convert and make a purchase. This has helped us to maximize our investment in sending emails so that people will be more likely to click and convert.
Klaviyo has helped us with many aspects of the customer journey on various clients. It has definitely helped us with acquisition, retention, upsell, loyalty, etc.
We have used various other platforms besides Klaviyo, but Klaviyo is really the only one, in my experience, that has it all. Almost anything you need to do in order to maximize the customer experience, revenue, and customer participation with whatever the brand puts out, Klaviyo helps make it happen.
Do you think Klaviyo delivers good value for the price?
Yes
Are you happy with Klaviyo's feature set?
Yes
Did Klaviyo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Klaviyo go as expected?
I wasn't involved with the implementation phase
Would you buy Klaviyo again?
Yes
Comments
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