It is an excellent platform for Social Media Engagement
March 01, 2016

It is an excellent platform for Social Media Engagement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

Khoros is being used to increase the social media community. It is also being used for looking/searching for a particular section of users. It is being used to reach out to potential customers and serve existing customers in a better way to increase social media community users. The platform seems to be extremely robust and is capable of handling a large amount of content that comes in real-time.
  • It shows all the significant information as it has a facility for term search which automatically provides the weighted feedback for the selected phrases.
  • It helps in identifying the top/popular influencers along with their sector. Analysis for frequent words allows us to follow or assess the most popular topics/trends which have emerged in social media.
  • It has an awesome real-time dashboard that is capable of providing information on social media communities as graphs, quotes, sentiments, and mentions.
  • Since the product is seamlessly integrated with Salesforce, it lets you see if the cases actually originate from product fans or not.
  • Having customization is a little difficult as not much documentation is available for it.
  • The cost for the product increases as per what all features are included in the pricing plan.
  • I would like to see integration happening with tools such as ScreenShare as well.
  • I can say that it's an outstanding tool for managing social media interactions and information across various different services.
  • Since it is a product which can be customized as per your own needs, it is eventually a good option to post directly to any particular users or section.
The Social Dynamx feature in Khoros only provides the details that someone is accessing through a mobile device but it doesn’t specify whether it is a phone or a tablet.