Very Happy with LiveAgent
May 06, 2020
Very Happy with LiveAgent
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We use LiveAgent to provide information and support to our customer from our web sites. We can also use the information gained from these interactions to make better buying decisions. It also allows our customers to reach out to us 24/7.
- Gives online customers real time access to our agents.
- It is flexible in how it can be set up and used.
- Gives us great dashboards for monitoring the environment.
- Would like some type of agent scheduling to automatically log agents off at the end of their shift.
- We have been able to answer customer questions regarding products and then convert those questions into sales.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes