Great as a hosted customer ticket system. | TrustRadius

Use Cases and Deployment Scope

Handling incoming email support requests and keeping track of issues.

Pros and Cons

Easy to use.
Easy to implement.
Flexible.

No open tracking for emails.
Sometimes slow (bulk actions).
A bit of a dated UI.

Return on Investment

Improved response times to support requests.

Support Rating

9

Fast support, but would be helpful if it is at least integrated into the product as well.

Key Insights

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

Likelihood to Recommend

Good to handle back office support requests or keeping a shared inbox.