LogicMonitor Review
December 01, 2020

LogicMonitor Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

As a managed service provider we use LogicMonitor as part of our service delivery. It has centralised all our monitoring across multiple technologies and multiple customers into one single platform. It has helped in consolidating toolsets and provides a powerful monitoring solution for any and all technologies that customers may have in their environment.

Pros

  • Alerting is very granular and allows for bespoke tuning to specific needs.
  • Dashboards are highly customizable and can be built out to specific needs.
  • It integrates well with major IT service solutions

Cons

  • Reporting could be developed more
  • Look and feel needs standardising in some areas
  • Mobile app needs developing
  • Helped to streamline existing service delivery
  • Increased marketable deliverables within service portfolio
  • More work for me!
Prior to LogicMonitor we used a number of vendor tools with email alerting the standard for daily monitoring and alerting. This involved a lot of manual legwork to access environments via various remote access tools and as services scales this became unworkable due to the amount of time and effort required to parse data.
Support is great, you can access engineers via chat almost immediately and their knowledge and support handling skills are extremely good.
We are using [LogicMonitor] to monitor >200 devices spread across multiple geographical locations. It is predominantly on-prem but covers a range of technologies from network to compute to storage.
It does take effort to maintain the platform properly, from keeping datasources up to date, upgrading collectors, to developing dashboards and reporting. It isn't particularly difficult but takes time. It's an area where templating and automation may be able to improve time effort... or maybe I just need some guidance (haven't done much top up training in the last year).
It has definitely improved efficiencies in service delivery and allowed us to move away from legacy monitoring tools and ways of doing things.
LogicMonitor is best suited to situations where you have multiple monitoring tools spread across infrastructure, both cloud and on-prem. This could be on an individual company basis or for service providers looking for a tenanted solution. It is relatively easy to deploy and scale, so can be started off small and grown as infrastructure and or customer base grows.

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