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Precise, flexible platform that offers so many possibilities but can also be overwhelming to some.
November 18, 2022

Precise, flexible platform that offers so many possibilities but can also be overwhelming to some.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor to monitor/alert the status of our client's network devices (routers, switches, firewalls, wireless APs, servers, etc.) We also use it to SSH into client network devices without having to remote into an internal network resource prior. LogicMonitor allows us to monitor almost any type of datapoint you would wish to monitor. It gives so much flexibility and allows for a mass amount of information all in one place. It also allows our business to generate user-friendly reports that we can forward to clients.
  • Generate client-facing reports
  • Flexibility on monitoring and alerting
  • Generate graphs from raw data
  • GUI can look overwhelming
  • Easier time browsing through folders
  • More support documents
  • I am a technician and am not familiar with the ROI for the business
Auvik was much more simple to use, and the graphical representation of the network topology was very useful for networking. LogicMonitor definitely has the upper hand in the amount of information you can manage, however.
We have a combination of on-prem and private cloud. Some devices are hosted in client environments, while others are hosted in our data centers. We monitor mainly in North America, with some locations in Asia and Europe. I believe we monitor a couple of hundred of devices in the organization.
I actually did not implement LogicMonitor. One of our higher tiers implemented the migration in our infrastructure. I helped maintain it so far by addressing alerts that get generated and assisting with trimming these alerts. I used Auvik before, and I liked Auvik because I found it easier to use for what I do on a daily basis. LogicMonitor provides a lot more information but can be overwhelming and has a steep learning curve.
In a way, yes. It allows us to monitor both systems and networking all in one platform. At this time, we are still in the process of trimming down the configurations and making sure everything we want monitored is getting monitored. We are also still trimming down alert configurations to reduce false alerts.

Do you think LogicMonitor delivers good value for the price?

Not sure

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogicMonitor go as expected?

I wasn't involved with the implementation phase

Would you buy LogicMonitor again?

Yes

ConnectWise Automate, ConnectWise Manage, IT Glue
Overall, LogicMonitor provides an abundant amount of resources for monitoring/alerting client devices. However, with all the flexibility that is given, it can be overwhelming with so much information at hand, and the GUI is not as user-friendly. You pretty much need to know what you are looking for and what the datasource means to understand what an alert is asking of you. You also need to be very well-versed in scripting since a lot of the datapoints you probably want to create a monitor or alert for will need to be customized.