LogicMonitor is a rising star and dependable platform
January 04, 2024
LogicMonitor is a rising star and dependable platform
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
As a managed service provider, we use LogicMonitor as our primary monitoring platform across all our managed customers.
Servers, network equipment, cloud resources and storage devices are all monitored with thresholds and alert routing which integrates into our ticketing system. This provides us with a clear method of onboarding new customers or resources to our established monitoring standards and ensures we have proactive metrics to review and address.
Servers, network equipment, cloud resources and storage devices are all monitored with thresholds and alert routing which integrates into our ticketing system. This provides us with a clear method of onboarding new customers or resources to our established monitoring standards and ensures we have proactive metrics to review and address.
- Data Thresholds
- Wide range of vendor equipment supported
- Modules can be customized
- Agent or agentless monitoring
- Security features
- API expanded for multiple ticket service boards
- API response data posted in alert details for ticket reference
- Additional tokens to use within integrations and alert templates
- This has reduced time to responding to device issues
- We have been able to see trends and frequency of alerts much better
- We have been able to publish and maintain a monitoring standard
- Proactive investigation and study of similar datapoint during an event
- Early warning of software, license, certificate expiration
- Publishing of standard dashboards and reports
We monitor thousands of devices spread across North America. These are a mixture of physical devices, datacenter-hosted and virtual devices, and cloud-based services.
Most of our engineers are not in the same office, but can manage the platform and collaborate.
Most of our engineers are not in the same office, but can manage the platform and collaborate.
LogicMonitor was able to prove for us what we would lose and gain through cloud adoption. Our private datacenter was able to be monitored at a deeper level also.
New modules can be created easily. Alerts come with links directly to the device and the alerting datapoint. We were able to drop dependency on two other platforms as we brought LogicMonitor online.
We have used both API integration and webhooks to our messaging platform. The dashboards are easy to rely on for a high-level view of the device health across all locations.
We have used both API integration and webhooks to our messaging platform. The dashboards are easy to rely on for a high-level view of the device health across all locations.
LogicMonitor was the most versatile and easy to deploy solution. The data from LogicMonitor could be integrated with our other platforms, so it became the source of truth.
Do you think LogicMonitor delivers good value for the price?
Yes
Are you happy with LogicMonitor's feature set?
Yes
Did LogicMonitor live up to sales and marketing promises?
Yes
Did implementation of LogicMonitor go as expected?
Yes
Would you buy LogicMonitor again?
Yes