On the fly repair ability
January 28, 2021

On the fly repair ability

Matt Ebert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use [LogMeIn Rescue] in our Service Desk to connect to any one of our pc's in the field and local, to view and fix issues on our users pc's on the fly without having to travel to the pc or having the user bring the device in to our office.
  • I like how the software allows me to restart the pc and maintain access of the device.
  • I like the ability to copy files to the device I am connected to without trouble.
  • I like the ability to connect and see the issue first hand that hte customer is seeing.
  • I would like the ability to see the customer feed back on my sessions on the fly.
  • I am ok with it being anon (not see the users name etc.) It could be a good measurement tool for self growth.
  • It allows each tech to handle more issues with less time spent on travel.
  • It allows each customer to have immediate assistance to take care of the issue without having to pick up and bring the laptop in to the support center.
  • The cost savings of travel time alone adds up very quickly.
[LogMeIn] out performs the others in many ways, It is user friendly on both customers and tech sides and provides the solution you need.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


I am able to copy update files or tools directly to the customers hard drive instead of having themlog into and search a webpage or file server.
I keep the files I need in a local folder on my hard drive and have them ready at all times. I can copy them without the user clicking cancel.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Multi-platform remote control