Item: LogMeIn Rescue by GoTo
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this tool help us to access customers device so we can enter the complicated configurations in customers device. Moreover, this tool is very useful for troubleshooting when we need to analyze the issue by looking into the device.

Pros and Cons

Set up Email application.
Configure settings remotely.
Verifying test results

Need to connect more fast.
it has issue while connecting with mac.
it is slow while connecting with smartphones.

Return on Investment

Good with windows
slow with android and other smartphones
sometimes screen quality is not good.

Usability

it is very useful tool if you are a user who has less technical knowledge and it is very helpful for tech agents to help customers with this tool rather than explain customer on call or chat.

Security

it ask you to authenticate with six digit pin number so you can connect with right user, and it ask user allow or deny access before making connection.

I think it is a secure tool to use because of its authentication steps.

Customizability

it ask you code and deny or allow access permissions, you can disconnect any time there is an option for that in this tool.

Alternatives Considered

Microsoft Teams

i am not using any other tool right now.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

It works really good while we connect with windows to windows, and runs very smoothly. However, it is hard sometimes while we connect it with macbook. Moreover, While connecting with smartphones it is very slow sometime. it is really good tool while doing configurations remotely on windows devices, and it is easily accessible.

it is good tool to use

Overall Satisfaction with LogMeIn Rescue by GoTo