MAPP Digital: Great support for easy all-in-one platform. Wondering how it gets better and better every year!
April 19, 2022

MAPP Digital: Great support for easy all-in-one platform. Wondering how it gets better and better every year!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mapp Digital

MAPP Digital is good for sending e-mails and we are using it as the primary tool to send both batch marketing and transactional e-mails. MAPP Digital enables us to follow marketing multi-channel campaigns. Also, it helps us to quickly calculate some segments/targets list for some campaigns.
  • Easy to use
  • User friendly segmentation tool, whiteboards and statistics
  • Continuously adding new features and improving site usability
  • No instant messenger
  • A global campaign schedule is missing (to export and share)
  • SMS tool is not comprehensive (limits on statistics, not possible to make 2-way sms, pb on stop / unsubscribe)
  • Growing ROI
  • No difficult to change way of working. Easy to adpat
We haven't used anything similar. We tested several programs with the free-license option, so maybe it is not fair to compare them.

Do you think Mapp Digital delivers good value for the price?

Yes

Are you happy with Mapp Digital's feature set?

Yes

Did Mapp Digital live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mapp Digital go as expected?

Yes

Would you buy Mapp Digital again?

Yes

MAPP Digital is cool for: - Reporting and getting statistics. We used to make reports manually and it was hard and took so much time. MAPP automates your reports to show off your campaign performance with fully customizable metrics. And it has a beautiful design. - Need extra human resources. For some campaigns, we need extra help to execute campaigns and MAPP granted us Professional Services as an extension to your team, without needing to hire and train extra team members. I guess it is the same as hiring a consulting firm but the advantage is that they already know the platform perfectly and we learned a lot from them. On the other hand, it is not that cool when: - Using "Artificial Intelligence" for taking decisions. From time to time we try to use this feature but we don't know how it gets to conclusions that sometimes we don't find really accurate. So it gets difficult for us to rely on it.

Mapp Digital Feature Ratings

WYSIWYG email editor
7
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
8
A/B testing
Not Rated
Mobile optimization
4
Email deliverability reporting
7
List management
8
Triggered drip sequences
3
Dashboards
9
Standard reports
8
Custom reports
7
URL Validation
Not Rated
Link Tracking
Not Rated
Image Validation
5
Inbox Display
7
Email Accessibility Tools
9
Spelling and Grammar Check
7
Spam Testing
7
Email Previews
8