Silent Marketing Automation Leader
February 07, 2021

Silent Marketing Automation Leader

Nik George | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Marketo Lead Management
  • Marketo Analytics
  • Marketo ABM

Overall Satisfaction with Marketo

It's used across the organization. We didn't initially have a CRM for a smaller unit that we started a year back and treated Marketo as the central repository for leads, customers, prospects, and all marketing campaign-related attribution by hooking it up with our operational database. For the larger unit, we use Marketo for all marketing and operational email campaigns.
  • Lead lifecycle management
  • Customer journey mapping
  • Channel attribution
  • Event activity logging
  • UI
  • UX
  • Product marketing
  • Integrations
  • Product Launches
  • Upsell
  • Cross-Sell
  • Customer Service
  • Lead Management
  • Prospecting / New Business
Creating custom journey maps for leads and prospects is a dream in Marketo. Moving them between phases and halting an erroneous campaign is also facilitated without much business impact. Reporting is a breeze as well. Event mapping and API pushes to various other platforms via API as well as integrations make it simple for developers to work with Marketo as well.
A much better data model to support analysis even though extracting data is a bit difficult compared to others.
No other marketing automation tool has the maturity and customizations available in Marketo so far in my 7 yrs. of analytics consulting experience for multiple Fortune 500 companies. I've used other tools such as SFMC, Eloqua, Mailchimp, and Pardot for reference. That said, the best ROI is only for companies with revenue of $10M ARR minimum (or expected within 3 yrs.) to get real value out of this platform.

Adobe Marketo Engage Feature Ratings

WYSIWYG email editor
7
Dynamic content
7
Ability to test dynamic content
7
Landing pages
9
A/B testing
9
Mobile optimization
9
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Calendaring
9
Event/webinar marketing
9
Social sharing and campaigns
10
Social profile integration
10
Dashboards
10
Standard reports
10
Custom reports
10
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
10
Integration with Microsoft Dynamics CRM
10
Integration with SugarCRM
10