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Terrible product with limited support
July 28, 2020

Terrible product with limited support

Nat Zorach, AICP | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with McGraw-Hill Connect

I used McGraw-Hill Connect as an e-learning platform for a graduate-level/professional course. This consisted of MH's "eBook," which isn't really an eBook but rather a series of web pages, and a number of graded exercises to complete.
  • The login process is reasonably stable.
  • It may have some dynamic abilities for instructions and types of lessons. Maybe.
  • The ebook is not a real ebook, it's really just a web page, or a series of webpages. It can only be accessed through MH Connect, therefore, when logging into the system. A real eBook would be able to be accessed as such-- on a Kindle or other e-Reader, or on a desktop eBook reader. The interface for this is also not very dynamic, just kind of obnoxious and Web 1.0.
  • Limited learning tools beyond simple exercises, at least from what I saw.
  • Terrible customer service. Long wait times with representatives who do not seem to understand their own product and cannot seem to answer very basic questions.
  • Hard to get resolution for basic problems.
  • Wasted valuable time trying to figure out the "eBook."
  • Did not receive good value for the money spent.
  • Did not feel as though the company was interested in keeping me satisfied as a customer, or like their customer service was actually interested in solving any problems.
Tech support has extremely limited technical and cultural competency and didn't seem able to understand any of my questions or how to answer them. Hold times are extremely long, as individual support representatives are not necessarily able to answer very basic questions themselves and have to seek out answers from supervisors or elsewhere.

Do you think McGraw-Hill Connect delivers good value for the price?

No

Are you happy with McGraw-Hill Connect's feature set?

No

Did McGraw-Hill Connect live up to sales and marketing promises?

No

Did implementation of McGraw-Hill Connect go as expected?

I wasn't involved with the implementation phase

Would you buy McGraw-Hill Connect again?

No

If you want a prepackaged option for learning that requires minimal instructor input, comes with no support, and offers a limited number of options as far as a dynamic and engaging learning experience, then this is probably the right option for you. If, on the other hand, you want a product that does a lot of different things, has excellent customer service, dynamically engages and challenges the user in a number of different activities and learning exercises, then, uh, please look elsewhere.