Item: Microsoft Teams
Rating: 9
Author: Shanti Sharma

Use Cases and Deployment Scope

The main aim of Microsoft Teams is to connect staff and enhance collaboration. It has provided an alternative to email communications. I think this is a digital transformation of an office space. It has provided a safe space for our company communication, which provides many options for sharing documents, files, etc. Before this our organization was using emails or general messaging applications which has many limitations and some fear of breach too. In our organization every department has their own Teams account and it is controlled by their heads, so there is no fear of collision between them.

Pros and Cons

The best part of Microsoft Teams is that they keep all records of conversation within the meetings. So there is no need to use any screen recorders or any other application to record the chats, whether you are one on one or you are with a group.
The command box which is used to search anything within Microsoft Teams is very useful. You don't need to navigate all chats, you just have to search for the name in the command box and it will show you that.

It doesn't have a group calendar option, which is pretty annoying.
I have found that the permission settings are pretty confusing.

Return on Investment

A key factor for Microsoft Teams is that it works inside of the Office 365 productivity suite which saves lots of money.
Most of our clients use Office 365 which help us to work with them more easily and excellently.

Support Rating

I will be honest. Microsoft really has a huge open community and has a very impressive customer support team, who are available 24*7 for us. I remember it very clearly during our beginning, we had some questions and confusion about the product. Microsoft sent their engineer and they worked with our IT department and did all the setup without any charges.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

Other Software Used

Microsoft 365 Business, Microsoft Azure, Autodesk Advance Steel

Likelihood to Recommend

Microsoft Teams is important because prior to its introduction, the company had only modest success in establishing a collaboration tool beyond email. There is Sharepoint for document collaboration, and there is a real-time communication and meetings from Microsoft which is Skype for Business, and now rolled into Teams. These are some good business social networking tools which are used by almost every organization.
Since it is a part of the Office 365 family, it also integrates with other Office 365 apps such as Word, Excel, presentation and many more. Microsoft is also focusing on security as well. The Data from Teams is encrypted which is avoiding data breaching.

The undefined truth

Overall Satisfaction with Microsoft Teams