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Pros and Cons of Miro at a long-standing social impact nonprofit
February 09, 2022

Pros and Cons of Miro at a long-standing social impact nonprofit

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Working across multiple projects with multiple teams within a large, long-standing education nonprofit, my service design team relied heavily on communicating complex challenges using very visual means. So during the pivot to remote work at the beginning of the global health crisis, my team had to find a way to translate our white-boarding sessions and workshops into the virtual sphere.
  • Ease of collaboration during sticky note brainstorm sessions
  • Codifying debriefs across internal and external stakeholders
  • Representing learnings in a highly visual, and adaptive way
  • Codifying the onboarding process so that folks who are new to Miro, and/or struggle with technology generally, have a place to go before a meeting to learn with ease, so meeting time isn't utilized for teaching people how to use the platform first.
  • When using Miro as a way to present learnings, the ROI has been huge - we've seen so many more lightbulbs go off when presenting new insights and recommendations via Miro versus walking through a slide deck. We saved so much time by using Miro across multiple projects.
  • When using Miro as a way to workshop collaboratively across teams, working with folks who do not have basic technology skills, and don't have a place to learn, the time it takes to onboard them, and then get them to use the tool, can slow down a project and deter further collaboration.
It varies by project, but ultimately Miro is a great way to collaborate, workshop, and ultimately codify my team's research.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

No

Would you buy Miro again?

Yes

For individuals who are comfortable using technology already, Miro is a great way to collaborate. During a previous experience where my team was workshopping a set of empathy interviews, the people who thrived were those who were adept at navigating the basic technology (zooming in, clicking in and out of sticky notes, etc). For folks who are less adept at using technology, Miro can be more of a barrier than an opportunity to reveal meaningful learnings/insights to help a project move forward.