Item: monday.com
Rating: 9
Author: Verified User

Return on Investment

A lot of time needed to be invested in order to implement
Global visibility into project progress
Repositore for legacy projects+notes

Use Cases and Deployment Scope

We use it as a customer management and pipeline management tool post-sales. This includes making sure that customers are onboarded on a timely manner, specific touchpoints are sent throughout the customer lifecycle, and any upsell opportunities are also identified and tracked for CSMs. We also use the dashboards to track global performance

Pros and Cons

Global Permissions/Visibility
Compelling User Experience
Integrations

Mobile app is a bit challenging and less intuitive
Lacking time sheet capabilities
Too many options can also be overwhelming

Usability

I think the usability of monday.com is tremendous, but it really depends on how compelling the actual project set up is for users to successfully adopt. Our initial struggles were with getting users to use the tool, given how overwhelming the functionality can be at first. But once the team was acclimated, it made it much easier to dig into the depth of the tool.

Support Rating

I haven't worked too closely with the customer support team, but the CS team has done a great job in discussing best practices in making sure the setup really aligns with our team and company goals. Any questions directed to our CSM were promptly addressed and were addressed with resources and tips to enrich our adoption to monday.

Reliability & Availability

There has been a couple of hiccups and downtime with the tool recently, but I take that as something that happens with any software. Other than that, overall reliability is great. I haven't experience any significant issues with monday not working as intended, and when you begin to understand the tool and its features, it produces the expected behavior.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Would you buy monday.com again?

Yes

Likelihood to Recommend

[Well suited for] Project management, especially if there are a lot of moving parts (both professional and personal work projects). We started to use this as a customer management tool, which worked really well in managing pipeline and onboarding timelines with customers, since there are multiple teams responsible for these kinds of tasks.

monday.com for your project management needs - big or small!

Overall Satisfaction with monday.com