Item: monday.com
Rating: 10
Author: Verified User

Return on Investment

It help us to not forget things.
It helps us to organize.
It keeps us agile.
It allow us to collaborate albeit everyone lives in another city.

Use Cases and Deployment Scope

We use monday.com as [our] central task management software, especially for software development, research, consulting projects, and those parts of quality management that would normally have been done in Excel files. We also use it to to prioritize the meeting agendas, for internal polling, and proposal management. We list inventory from computers to controlled documents.

Pros and Cons

Flexibility.
Excellent design and visuals.
Amazing customer service.
Fast-paced development and improvement in all areas.
Easy, fun, and enthusiastic feeling.
It seems that they have excellent processes and collaboration within monday.com.
Proactive problem searching.
Always ahead of what I can possibly imagine.

There are some areas where in rare use-cases something is missing, but I guess in a couple of months it is resolved. Sub-tasks are sometimes still a building site.
I wish a better Excel and PDF export of boards with customizable design, for example for invoicing. They have just the external Eledo App for it.
More integrations might be great, like time tracking with Timely (memory.ai) or the wiki of BlueSpice.
It would be nice to have a high-level graphical process chart that connect boards, forms, and checklists like ETQ Reliance or Intellect QM does. In this way, one could manage a flow of tasks across teams, with branching and more complicated supply chains. At the moment, one has just high-level boards and agile boards, which is a bit linear. Integromat or Zapier might help to create something like this in the background, but this is a bit circumstantial.

Usability

It is generally easy to use for everyone who gives it a try. A well-curated knowledge-base helps everyone to understand. I rarely see pages that have not been improved in the last weeks or days.

Some people still prefer e-mail, notes in notepad, and traditional Excel files, just because they don't want to try out new things. However, monday.com does its best to simplify the enormous flexibility and functionalities of its software.

Support Rating

The customer support is always exceeding my expectations. They really try to understand my point, actively ask for feedback, use modern video-chat and communication technologies. They offer webinars, well written documentations and help you where they can. If they cannot help you, they make sure that a good specification will be sent to the product and the R&D team. Then, you might sit together with a customer success manager and a product developer in a meeting to brainstorm about potential improvements. If you know monday.com's customer support, all other companies looks like unfriendly dinosaurs. Actually, it's already worth [it] to buy their software only to learn what a modern and well-functioning company looks like nowadays.

They even used to offer answers within 10 minutes 24/7. Since coronavirus, it takes a bit longer.

Reliability & Availability

The uptime is always great and monday.com is basically always accessible. The desktop app might be a bit slower than the browser version, albeit monday.com generally acts super fast. Some of the apps might not be integrated in the way you might expect or find helpful, but they just got started and are super fast in their improvements.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

Monday.com is extraordinary flexible and can manage various
use-cases from organizing video production, dynamic inventories, and customer relation to software development. So it is an ideal tool for project-based teams and consulting businesses. It can provide some business intelligence metrics in dashboards and saves a ton of time with its automation.

Moreover, it is suitable as a central hub of many tools. It provides entry-level functionalities in many
areas and can be integrated with more dedicated software packages, if
needed. It is the glue that can keep your company together and the step
to an monday.com operation system speaks for it.

However, monday.com is limited to project organization and tracking repetitive tasks. As soon as it comes to standardized and branching business processes (Quality Management, Invoicing, Tax) monday.com has no attachment points. This is a pity because monday.com's core design has the potential to be an competitor for SAP, ZOHO, Office365 lesser known apps, quality-software providers, or other corporate software. Providing some of these functionalities would help. I think the future belongs to platforms that can equally serve all areas of a typical company and specialized apps that perfect some parts of it.

The Best Task and Project Management Software with Potential to Be More

Overall Satisfaction with monday.com