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Transformed how we operate daily. We now look forward to having a case of 'the Mondays'
Updated August 07, 2023

Transformed how we operate daily. We now look forward to having a case of 'the Mondays'

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We use monday.com for a wide range of solutions, but the main focus of it is to use it as a ticket management system. It helps handle all of our installations and scheduling, as well as trouble tickets and project tracking. I had been using a different solution for our ticketing needs, but the biggest challenge I had was there was not a way to visually see that information at a quick glance. It did not give me the ability to track specific statistics easily (or quickly) and monday.com addressed these issues on the very first day of use. It also gave me a way to visually see all of my workload on an actual map, which was a key feature I was hoping would be implemented with the previous solution (but never was, even today).
  • Super easy to set up charts and graphs of specific information you need to see.
  • Highly flexible and customizable.
  • Realtime updates that happen for all users at the same time.
  • Need better ways to VIEW pulses. (Horizontal scrolling on large boards is tough.)
  • The ability to color code an individual pulse all the way across. (Background)
  • Allow individual users to hide columns / fields on a board, but not for other users.
  • Allow the ability to search INSIDE a pulse for relevant information when in archived state.
  • Easier workflow between employees.
  • Clear definition of goals/tasks.
  • Quick and accurate reporting of data gathered in easy to use charts/graphs.
It does well at what it offers, but there needs to be a better way to take the 'horizontal' view approach (spreadsheet) and turn those columns into more of an 'interactive form' type of approach. Not for data gathering, but VIEWING. Having to view everything across in a spreadsheet format can be cumbersome when you are tracking a lot of columns and need a lot of data captured. The new 'cards' view is a step in the right direction, but there still needs to be more flexible ways to easily view board resources. It is the main reason I've moved to a 5k screen so I can view an entire board without having to scroll to reach the items on the end. That's really the only thing that keeps it from reaching a higher mark with me. Outside of that, the automations and flexibility of those automations are fantastic.
Support is FANTASTIC. There hasn't been a question submitted or asked that they haven't gotten back to me in a prompt timeframe and answered exactly what I need to know. I've been very impressed with the level of support that they have offered since I've been using monday.com. Maybe the only thing I would recommend is that if you need to expand on a question asked with a follow-up, the 2nd response is from a different support agent. It would be nice to be able to communicate with the same individual on a particular topic without feeling like someone 'new has entered the chat.'
Performance is good. We use 1,000s of pulses across many boards and I can tell they have done a lot of backend improvements to help speed larger boards up. I do wish I could have a little larger pulse limitation (10,000 per board) but we got around that easily by just splitting the boards up by years. (We also do not archive anything, as I need to be able to search across all the pulse data at any given time, which I can't do when archived.) monday.com is pretty reliable. We went through a stretch there about a month ago where they were having daily problems with sync/data connectivity for a few days, but that's really only been the largest amount of downtime/issues in about 4 years' worth of heavily using it across our company.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

monday.com is GREAT for anything that needs an address to be visually represented on a map. This is where we use it at its best. We have a ticketing system where we input customer information (and address/location is one of those fields) and it shows all of these points on a physical map, which my field techs and can then see what is around them. This greatly helps with workflow and time management.

There are not many situations or scenarios where monday.com would be considered 'not adequate enough.' We always find a way to make a new project or task work within what it offers.

monday.com Feature Ratings

Project Management
8.0
Task Management
9
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
9
Team Collaboration
9
Support for Agile Methodology
Not Rated
Document Management
Not Rated
Email integration
5
Mobile Access
6
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

monday.com & Collaboration

We use it for both internal departments within our organization to collaborate with outside vendors and contractors to facilitate scheduling, ticket management, and work load. The great thing about it is that you can setup individual boards for the outside parties that you want under guest access. These users can then piggy-back into your work flow without having Monday setup for them.
8
Monday is so flexible that you can set it up anyway you want. You can be a simple as you want with some basic tasks lists, or you can expand it to the point where it gives you the ability to have multiple stages, steps, and processes inside your project.

Using monday.com

We use it in a multitude of departments, which range from:
  • Telecommunications
  • Electric
  • Customer Service
  • Contractors / Third Parties
The main area this is used in is for scheduling of work, work flows, ticket reporting and record keeping.
2 - It is mainly me that supports just about 98% of all functions and aspects of Monday within our organization. I have another user that can facilitate needed changes and board setups, if needed, but for the most part I work with all the departments in my organization that use Monday to setup what they need. It is very simple. I tell everyone that is coming on-board to think of Monday as a spreadsheet which can take your data and do real-time processes with it to give you what you are looking for.
  • Ticket System
  • Data Storage / Records
  • Workflows
  • Scheduling Appointments
  • Task Tracking
  • Using the map feature to plot addresses for projects
  • Keep track of frequently requested customer actions
  • More in depth project management
  • More complex workflows that work across multiple boards
It has been the easiest way to work with data and project management based on anything we have tried in the past. Whenever we come up with an idea of something we want to do, we look to find ways that it can find into Monday. Having all the pulses and data come back to you in real-time, vs static refreshing, is great. It lets users look at data and see it being worked on as it happens.