monday.com saves Sanity!!

Many of my colleagues have mentioned its about a 6 week learning curve when joining our organization and much of that is because of monday.com and utilizing our complex design. Overall the system is really intuitive and most of our team understands the mechanics but how it weaves in and out of our organization can be challenging. The concept of no email is a very big part of our culture and takes some getting used to for our team, but once they start using it (its a mindshift) they love how everything is contextually in one space and we can follow along as an organization instead of being siloed.

Some of the back and forth with Customer Service can be exhausting. I constantly feel like I am chasing the team for support or updates on a particular issue. Granted some of our issues are pretty complex, but I am constantly trying to navigate so that in one email I can let the monday.com team, know the boards impacted, a video with the issue, access granted for the boards/instance, timing and impact. I struggle with the questions on when they asked "when did I see this happening, and how long has it been happening and who is impacted". For my organization it is always all of our users (members, guests and viewers) because we share the data externally. I also get frustrated when monday.com has issues around the setup, cookies and cache or telling me to go incognito. When it impacts our clients I don't have that luxury to go tell them hey the solution to this is to just open this dashboard/board in an incognito window, or go clear your cookies/cache for it to work. I feel like there needs to be a better direction for solving. Working with Cherryl who I believe has been my Customer Service Manager has been really great for the most part, its when we start talking to the technical people. I also would like to see a little bit more conversation or trouble shooting between app developers and monday.com. Sometimes it takes monday.com 2-3 weeks (after the back and forth emailing) only for them to come back and say... nope not us its the developer (Jetpack in particular) so then I have to recreate all of the issue and re-explain and re-go back and forth over the issue which take another 2-3 weeks in some cases. That is not productive especially for a live environment and a waste of time. I have noticed and appreciate the Zoom/Calendly set up that is now occurring so that is a definite improvement. The community is also a great resource for finding solutions so keep that up!

Complex accounting and finance work would still need to be improved on monday.com, but also recognize that is not the purpose. Honestly there hasn't been a situation as as small consulting business where we haven't used monday.com in some capacity. Our organization is run completely off of monday.com and we continuously are looking for ways to add and improve as our company matures. Every aspect of our business is on monday.com and it really makes our consulting lives so easy to communicate and connect.