Happy but always room for improvement
August 24, 2023
Happy but always room for improvement
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with monday.com
We're a marketing agency and we use monday.com for our entire client journey, from lead generation and nurturing to sales pipeline and closed deals. It's also our primary platform for account management, creative task requests, client finance insights, as well as project management for all of our internal processes, including departmental budgets, inventory, and supply requests.
- Intuitive and user friendly
- Beautifully designed
- Great automation features
- Constantly improving and updating the platform
- Quicker response times to support tickets
- More advanced functionality of subitems
- monday.com docs could be great, but we've had lots of glitches/issues with them
- Helped to streamline the bulk of our processes
- Price increase was substantial (15%) from our last renewal which was very negative
- Saved time by keeping most processes in one platform
Overall, we've been amazed at what monday.com can do and how easy it is to use and navigate. However, we've had some issues with reliability and most currently experiencing an issue with the usability of monday.com docs. While the majority of the issues we've experienced can be traced back to user error, we've certainly experienced some glitches/bugs that - while should be expected in any digital platform - have left some of our users skeptical of monday.com's reliability and have reverted to using other platforms and processes to bypass monday.com altogether.
Do you think monday.com delivers good value for the price?
Not sure
Are you happy with monday.com's feature set?
Yes
Did monday.com live up to sales and marketing promises?
Yes
Did implementation of monday.com go as expected?
Yes
Would you buy monday.com again?
Yes