Item: monday.com
Rating: 10
Author: Katrina Chabola

Use Cases and Deployment Scope

This is truly a software that adapts for all Business needs. We use it for project management, processes, time tracking, analytics and more. We invite our clients to view their boards to provide them with some transparency and setting expectations. Monday Docs is also a great tool, we use it with our clients for our meetings. We can create an agenda and take meeting notes, then we can easily turn the Action Items into Board items. We also love Monday Forms, we use them for a variety of needs from creating a ticketing service to capturing survey information. The Analytic tools make it easy to make sure the work is getting done, putting together our survey results and even pulling in data with plug-ins for overall performance. There are so many ways to use it and there are a lot of great templates too to get anyone started, plus the software is easy to use.

Pros and Cons

Project Management & Time Tracking
Forms and Documents
Adding the Plug-ins and working with other software t
Adding links to files
Software is easy to use and navigate

Slow or lags and seems to have issues but they are communicated when things happen
Have the ability to create Folders in Folders for different projects under the same client
Automation seems to fail and has to be reset even if it shows as being active still

Return on Investment

Time Tracking for Client Billing
Project Progress and Transparency
Workflow
Templates for our processes for easier set up from Employees to Clients

Usability

This is easy to use software that is layout in a manner that is functional and organized

Support Rating

Most issues are communicated and resolved quickly

Reliability & Availability

We have had very few issues with anything software related and when an issues arise, they are quick to communicate and resolve

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Gusto, FreshBooks, Google Drive

Likelihood to Recommend

Best Suited - Project management, processes, onboarding, HR, Time Tracking, Ticketing system, Automated work flows, Accounting, Client access, IT, Inventory, Task and follow up, and so much more you name it monday.com could be adapted for. Easy to administrate and train as well. I really can't think of any industry that this would not work for so many options and flexibility.

Adaptable software to any business need

Overall Satisfaction with monday.com