Support needs some work.
December 09, 2020
Support needs some work.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Namely
Our company is using Namely as our HRIS. We use this across the company. Namely houses of benefits, PTO, Timeclocks, HR information, and our primary source of storing company-wide documents.
- Namely is incredibly End User friendly
- Namely is ever changing to better themselves
- The time system that is integrated with Namely is easy for team members.
- Namely's support system is failed. They have attempted to fix this in the past year but still falls short of our previous system.
- Namely is not timely in responses when support is requested
- Namely previously had flaws in their Termination and rehire process. I haven't deal with their newest update yet.
- Their frequent updates make it difficult to provide our team members with Quick Reference Guides to do tasks.
- Namely does not have/provide Quick Reference Guides for End user and Admins.
- Support with carrier feeds for benefits is painful and unresponsive.
- Unless you have a serious coder on your team you will have to pay a premium for Namely to help you setting up the following years benefits. This was not the case with our previous HRIS.
- During our one year stint we have had at least three 'whoops, someone on (Namely's) side clicked something they shouldn't of' with effected our Time and Payroll Production environments
- Namely replaced a previous vendor. I am not privvy to ROI between the two.