Item: NetSuite ERP
Rating: 8
Author: Gemma Allen

Use Cases and Deployment Scope

Netsuite ERP is used for sales order processing, RMA's, Cases, reports, searches, opportunity management, sales team management and coaching. Currently building our e-commerce site.

Pros and Cons

Searches
Consolidation of all data
Information under one hood the single source of truth

A better CRM
N/A
N/A

Return on Investment

With the implementation of e-commerce we will not have to hire Sales support team members
N/A
N/A

Key Insights

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NetSuite ERP go as expected?

I wasn't involved with the implementation phase

Would you buy NetSuite ERP again?

Yes

It generally takes a new employee a number of months to get accustomed to using the system. However, once they are skilled up it's easy to use. Feedback from our sales team is that it's not a great tool for them, the opportunity management etc isn't as easy as other software tools.

Support Rating

This question does not apply to me.

Likelihood to Recommend

The benefit is consolidated all under one hood, you don't have to manage data and consolidate from various systems.

I have bright to say

Software Version

Modules Used

Overall Satisfaction with NetSuite ERP