Powerful application performance monitoring, and tight integration
Ben McClure | TrustRadius Reviewer
April 18, 2019

Powerful application performance monitoring, and tight integration

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

New Relic for Web Apps

Overall Satisfaction with New Relic

We are using New Relic on almost all of our websites and our clients' websites in order to drill down into the performance of individual functions and help to troubleshoot issues that come up and debug our sites during development. Since it integrates with Pantheon and many other hosting providers and server technologies, we're able to easily pull everything in.
  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
  • The way that New Relic integrates with certain third parties leaves room for improvement. With Pantheon and Cloudways, for example, the websites aren't associated with my NewRelic account, so if I'm already logged in when I click a link for one of those sites, I often run into session issues and have to log out and then click the link again.
  • New Relic can be pricey if it's not included with another service you subscribe to, and if you can't get by with the free features.
  • New Relic is so powerful that it can be hard to understand some levels of what's going on unless you're already familiar with all the concepts it's referencing. Some more contextual help for new users could aid in adoption I think.
  • New Relic has helped us to troubleshoot some very difficult issues that we otherwise would have spent much longer on, saving money and increasing client happiness.
  • New Relic being included with some of the services we already use means we don't have to pay for separate APM services in many cases, saving us more money.
  • New Relic's session issues with multiple services trying to automatically log us in when clicking links from those applications has caused headaches and lost development time in certain cases, especially with people unfamiliar with this behavior.
We mainly use New Relic in the context of single applications and mostly use it in the context of public websites. Nonetheless, New Relic's ability to bring together related services and aspects of an application is powerful and makes it easy to correlate events and analyze the full picture of what's happening.
NewRelic has accelerated our cloud adoption by allowing us to quickly migrate applications to the cloud, compare performance, and resolve bottlenecks. It has helped to reduce costs for those same reasons, by saving us time and development resources.
Our DevOps processes are greatly improved through the use of NewRelic. Through monitoring and alerting on performance issues and creating dashboards, we can catch issues before they become major problems, and we can be on top of any problems the developers are experiencing, able to hone in on where an issue is coming from much more quickly.
I tried AppNetta, Capterra, and a few similar commercial tools when evaluating APM solutions, but NewRelic is so well integrated with so many services and pieces of software that it would have taken a lot more time to implement and support another solution. New Relic worked out great, and we haven't looked back since.
If you're concerned about the performance of your application, or you'd like a powerful tool to assist with debugging certain issues and analyzing your function calls, this is one of the best tools available anywhere. If you just need general application monitoring or uptime monitoring, this is overkill.

New Relic Feature Ratings

Application monitoring
10
Database monitoring
8
Threshold alerts
8
Predictive capabilities
Not Rated
Application performance management console
9
Collaboration tools
Not Rated
Out-of-the box templates to monitor applications
Not Rated
Application dependency mapping and thresholding
Not Rated
Virtualization monitoring
Not Rated
Server availability and performance monitoring
Not Rated
Server usage monitoring and capacity forecasting
Not Rated
IT Asset Discovery
Not Rated