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New Relic in my day-to-day
Updated March 01, 2023

New Relic in my day-to-day

Christian Mijares | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

It is used across the whole organization. We use APM to monitor customers' applications, Infrastructure to review the infrastructure behaviors, Synthetics to check the availability of the customer's sites, and logs to review in a friendly way all those logs that are recorded from the app/infra. New Relic has become something basic in my day-to-day.
  • Monitor customer's availability.
  • Detect errors/violations.
  • Simplify the way to view graphs, logs, responses.
  • Improve NR response times.
  • Include a functionality to test the monitors before creating them and see the results.
  • Faster response times.
  • Friendly user way to interact.
  • Universal access, by permalink all people can be seeing the same content shared.
Easy way to share the specific content I want to show.
New Relic has facilitated the way we observe behaviors instead of using other solutions where not all the same features are included on the same application/product.
By observing the infra app, our DevOps' were able to find response times, behaviors, etc.
New Relic and pingdom has the capability to monitor many parameters of the customers but New Relic has more products integrated into the app itself

Do you think New Relic delivers good value for the price?

Not sure

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

New Relic is more than welcome [as a part of] all the monitoring activities, it has a good variety of solutions to deliver whole monitoring and aim the support teams with proper data to find effective solutions to the issues. I don't have a scenario where this is less appropriate.

Using New Relic

1500 - 
  • Technical Support Engineers
  • Customer Success Engineers
  • Site Reliability Engineers
  • Management
100 - 
  • Product knowledge
  • Experience with monitoring tools
  • Development skill (programming)
  • Creative
  • Account management skills
At least on what I have seen is that everybody can help to support NR, however, we are few which would like to explore the tool, know the limitations or the whole capabilities that can offer
  • This is offered for all the customers as part of the cloud monitoring (APM, infra)
  • My team uses it to monitor all the Live customers to ensure its availability (Synthetics)
  • Offer a whole picture of logs and its easy to find them centralized on a single place (logs)
  • The internal teams developed an application which includes a summary of multiple tabs, now instead of going to the different apps like APM, infra, etc you can use the application and all the charts easily
  • We have been using a middleware to monitor all the customers, we removed it and fully transitioned the whole monitoring setup to New Relic
  • We are planning to implement a robust monitoring for all the customers worldwide
  • We have developed a software which integrated with New Relic will auto-enable Synthetics monitoring to ensure the availability, no manual process will be required
Definitely New Relic is a complex product compared with others on the market, however, this complexity give a diversity of parameters, thresholds, conditions, etc which help to robust your expected results. New Relic has a lot to offer and would like to keep practicing its usage and implementing upcoming NR improvements on my daily basis