Item: Nextiva
Rating: 10
Author: Chanel Campos

Use Cases and Deployment Scope

We use the Business Phone Service so our Customer Experience Department. Nextiva Business Phone Service helped us setup call flows to give our customers multiple opportunities to get a representative on the phone before going to voicemail. The way the call flows are setup for us is that no matter what option the customer chooses the call will flow to one rep, and if they are not available flow to the next extension. Since we are a small group, this helps cut down on customer frustration.

Pros and Cons

Efficient Call Flows
Easy to Navigate
Great views of call volume

Chat Option
Improvement on the phone app feature
Pricing

Most Important Features

Incoming/outgoing call feature.
Voicemail
Holiday Voice Recordings

Alternatives Considered

Zendesk Talk

I found Zendesk to be glitchy at times, and I experienced many outages during that time period. We do not have those issues with Nextiva Business Phone Service

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva again?

Yes

Likelihood to Recommend

I think overall the VOIP system is ideal for small organizations that want to ensure they have a great communication system for their reps and customer base. Setting up call flows, and greetings for holidays is very efficient with this service. In my opinion, for larger companies, with a larger volume of calls VOIP may not be as ideal as a service with an actual call queue.

Service that makes it EASY to EASE our customers!

Software Version

Overall Satisfaction with Nextiva Business Phone Service