An Excellent VoIP service for the right price!
April 08, 2024
An Excellent VoIP service for the right price!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Small Business VoIP
Overall Satisfaction with Nextiva Business Phone Service
We use Nextiva Business Phone Service to communicate between employees, customers and support. Our employees are able to communicate with each other to collaborate on projects and orders. Our sales team is able to easily take calls from current or prospective customers.
Without having a the call functionality that Nextiva Business Phone Service offers, we wouldn't be able to effectively communicate with our customers or even between each other. The scope of our use case is basic auto-attendents with call routing, extension routing and voice mail tracking to make sure all of our calls are being responded to in a timely manner
Without having a the call functionality that Nextiva Business Phone Service offers, we wouldn't be able to effectively communicate with our customers or even between each other. The scope of our use case is basic auto-attendents with call routing, extension routing and voice mail tracking to make sure all of our calls are being responded to in a timely manner
- Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
- Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
- The call flow functionality is especially smooth and intuitive to setup.
- Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
- Their website seems to have a lot of issues, navigation on there is not especially smooth either. Many times I'm trying to find some settings or logs that just don't seem to be there or are hidden behind menus that don't make sense.
- I'd like to be able to have a high level administrative view of our account. Many times I'm trying to find a particular extension that isn't utilized often and it's tied to a call group or something else that I didn't know about.
- Overall I think the UI/UX needs some improvement from an admin point of view to make managing the account easier and more effective.
- While I cannot speak of numbers, I know that Nextiva Business Phone Service is invaluable because of the service it provides us with. This lets us provide our customers with better service.
Nextiva Business Phone Service provides the same functionality that we desire for a lesser price than their competitors. I think where they really shine is their customer service. Our account manager has always been very helpful and never left me wondering if I'm missing out on anything. Their customer service is top notch and responds very soon after inquiring and just about every time the issue we were having was addressed and solved in under 2 days.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes