Overall Satisfaction with Nextiva Contact Center
We currently use Nextiva Contact Center to provide Customer Support for our products. From supporting our B2B Customer Accounts right to providing Consumer Support for those that purchase our products from our Customers.
Nextiva Contact Center allows us to provide a dedicated team experience to our customers by routing our calls via their DNS numbers or the geographic location where they reside. Hence, they talk to a familiar voice all the time.
Nextiva has been an excellent VOIP provider with a call center product they support and manage versus relying on a third party or integrations to make it work seamlessly.
Nextiva Contact Center allows us to provide a dedicated team experience to our customers by routing our calls via their DNS numbers or the geographic location where they reside. Hence, they talk to a familiar voice all the time.
Nextiva has been an excellent VOIP provider with a call center product they support and manage versus relying on a third party or integrations to make it work seamlessly.
- Call Routing
- Ease of Use
- Technical Support
- Provide better support for our Customers.
- It allowed us to optimize the way we handle our calls.
- Absolute Value compared to other providers who provided these services at a higher cost.
- Momentum, Fuse and RingCentral Contact Center
Nextiva provided these contact center features out of the box compared to the other providers we compared with that required either an integration with another third party provider or at a higher cost.
Do you think Nextiva Contact Center delivers good value for the price?
Yes
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
Yes
Did implementation of Nextiva Contact Center go as expected?
Yes
Would you buy Nextiva Contact Center again?
Yes