Overall Satisfaction with NICE CXone (formerly NICE inContact)
Our company uses NICE to get in touch with bank customers. NICE is very useful for making transfers in calls, and we also use it to talk to customers and another attendant at the same time. Currently, the entire company uses NICE, call center, collection and prevention as well.
- Call transfers
- Service with 3 people
- Protocol Submission
- NICE drops calls
- Leave the links silent
- When a number does not complete an error image appears.
- NICE increased the efficiency of my work.
- It's a safe tool.
- It is very practical to use.
The platform is customized in a way that separates the banks we call, bringing more organization to calls, so NICE has a very positive impact on our work.
Yes - Previously we used Verisys The company probably replaced it with the diversity of tools found in NICE, which are much bigger than the old product.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes
NICE CXone Feature Ratings
Evaluating NICE CXone (formerly NICE inContact) and Competitors
- Product Usability
NICE is very practical and easy to use. Of course it also has a better cost-benefit ratio.
I would not change a thing.