Good, but needs improvement
June 08, 2021
Good, but needs improvement
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
This is our main phone system for contacting patients and insurance companies. The main problem we have with it, we never know when a call is coming in and most of the time we miss the call. It creates a lot of back and forth with calls. Most of us do not wear our headphones all day. I need an alert when a call is coming in [as] I work on three computer screens and don't always see a call. Let's fix this problem.
- Able to store phone numbers
- Very clear communication
- Redial is a charm
- Need [an] easier way to close out of session.
- Need to find a way to alert you when a call is coming in when not wearing headphones.
- Increased efficiency
- Able to track calls
- Recording calls
[I'm] not a manager.
Yes - Avaya which was very easy to use