Great service
June 23, 2021
Great service
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
It’s the phone service that we use for work company-wide. It does address the problem of having to use our personal phones remotely. However, I do believe it would be a lot more convenient if the voicemail and the phone operated off one link, instead you have to open separate browsers.
- No delay when speaking with my candidates.
- Provides me with a phone line I can easily use to forward calls to my cell when I am away.
- I also like having the option to forward calls to my colleagues if I’m out of office.
- Finding a way to combine the voicemail with the phone so that two separate browsers are not required.
- When I forward calls to my cell the candidate gets my personal cell voicemail instead of the work voicemail.
- I would eliminate the guys that comes on right before my voicemail recording comes on.
- It’s been great
Yes - Cisco phone
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes