Manager insight
August 14, 2020
Manager insight
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
This is used by my team for daily customer contacts and we use it as admins to review the team's performance. This actually helps us in daily incoming and outgoing connections with customers, and also as managers, we can review how our team is performing and how many contacts were done in how much time. We can check if things are optimal or need more optimization.
- Quick
- Complete monitoring
- Easy interface
- User friendly
- More out of box reports
- Hangs sometimes for agent level
- Sometimes asks for multiple password resets
- Complete monitoring
- Customer impact
- Easy interface
It has been customized and saved in order for all the other managers to use it properly.
Not Sure