Item: Nintex
Rating: 6
Author: Faizal Ansari

Overall Satisfaction with Nintex

Use Cases and Deployment Scope

We use Nintex Process Platform for our Office 365 tenant and SharePoint 2010.

Our main use is for business requests. Internal Staff are able to submit expense claims, travel request etc... using Nintex form. A Nintex workflow then sends the appropriate approvals to the designated approvers.

Pros and Cons

Pros

Long lasting, Workflow can stay running for longer than 90 days
Easy to setup
Good UI

Cons

Cost Wise
Limited Integration, i.e. with other Apps
Third Party, Relying on Microsoft to not make drastic changes

Return on Investment

Time Saved
Hours Saved
Improved Customer Experience

Usability

It is a good solution, easy to use and efficient when it comes to building quick business processes.

Integrations

Integration with Power Automate and Power Apps

We have front facing Power Apps that utilise Nintex workflows. We also have Nintex workflow that calls a Power Automate Flow

Alternatives Considered

Microsoft Power Automate

Microsoft Power Automate is more customizable than Nintex Workflow but harder to use. It also has a 30 day running limitation.

Key Insights

Do you think Nintex delivers good value for the price?

Not sure

Are you happy with Nintex's feature set?

Yes

Did Nintex live up to sales and marketing promises?

Yes

Did implementation of Nintex go as expected?

Yes

Would you buy Nintex again?

Yes

Other Software Used

Microsoft Power Automate

Likelihood to Recommend

I would recommend Nintex and it's solution for businesses that require easy and immediate solutions. Nintex provides a good combination of ease of use and good capabilities, which doesn't require specialist coding skills to implement.

Nintex is less appropriate in scenarios where high customization is required. The form is limited in terms of how much you can customize and how powerful the logic/rules can be set up. In these circumstance Power Apps might be a more appropriate solution.

Also, as Nintex is a third party app. Major changes from Microsoft can cause problems. As Nintex communicated, the Office 365 Nintex workflows would all be made redundant due to changes from Microsoft in how they process SharePoint workflows.

Nintex Feature Ratings

Contracts
Expense claims
Travel requests

Innovative Uses

Delegations

Future Planned Uses

Anonymous forms

Likelihood to Renew

Being forced into new licencing model is not ideal

Evaluating Nintex and Competitors

Products Replaced

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Integration with SharePoint is the most important aspect

Evaluation Lessons Learned

None

Nintex Implementation

Implementation Rating

Implementation was smooth for our organisation

Implementation Details / Implementation Partner

Implemented in-house
Third-party professional services

Initially Intergen

Not as flexible as the infopath forms that were replaced

Nintex Support

Support Rating

They get the job done and respond in a timely manner

Nintex Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None