ON24 Just Didn't Work for Us - Too Many Technical Issues
September 13, 2017
ON24 Just Didn't Work for Us - Too Many Technical Issues
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with ON24
The Marketing Team at our company used On24 for the webinars we offered the public, to benefit our customers and partners. And we were told it would integrate with Salesforce, so we wouldn't have to input our webinar attendee information manually. Unfortunately, we could not get it to integrate, despite our best efforts.
- Lead generation
- They worked with us in an effort to resolve issues.
- They were available to us live on the phone (if we paid them) during webinars to try to troubleshoot any issues that came up during a webinar presentation.
- Their On Demand feature after the webinar is over is nice because it can track time viewed and other information from the viewer.
- We hosted a total of six webinars for them, and each one had a technical issue. And we get it, our firewall might have made things a little more difficult. But even with them trying to help us at every turn, our whole department was stressed out on webinar days, knowing that chances were high that something would go wrong. And something ALWAYS went wrong: sound not working, video feeds cutting out ... after three months, we paid a certain amount to On24 to have live tech help during a webinar, and even then we had no sound on our end (only our presenter had sound). When that was finally solved, we lost our live video feed - so that was a waste of money, and our presenter let us know that they were very unhappy with how the webinar went. These problems kept coming, and we were always told to just tell the attendees to refresh their web page.
- They told us On24 had seamless integration with Salesforce - but they overpromised and under-delivered: we never were able to integrate with Salesforce at all. SALESFORCE, the #1 CRM platform in the world!
- After six months of dealing with those issues, we couldn't go on, and we tried to cancel our contract - BUT THEY WON'T LET US OUT. So now we're paying for a service we don't use.
- Definitely a negative impact. Because they won't let us out of our contract, despite us explaining repeatedly that the service doesn't work for us, we're now paying for a service we don't use.
- One of our webinar presentation partners was very upset at us after a webinar had huge errors. Had we lost them as a partner, that would have been very detrimental to us.
- When webinars don't work well for our audience, they may not come back to watch the next one, or recommend them to their friends/colleagues, so we lose lead generation.
We used to use GoToWebinar but we wanted to level up. We tried ON24, it didn't work for us, and now we're back with GoToWebinar. It works for us consistently, and even though it doesn't offer integration with Salesforce (yet), we'll take it if we can have working webinars every time.