Overall Satisfaction with OnPay
We use OnPay for our internal payroll, as well as manage the payroll of several of our small business tax clients. We made the switch to OnPay for two reasons. The first was that they are incredibly easy to get a hold of if any issue arises. The second reason we moved is that the interface is very easy to use and navigate - it has been a very enjoyable experience so far.
- Support.
- Interface design.
- Reporting.
- Accuracy of payroll.
- Some menu navigation could be tweaked.
- Make it easier for end user to eliminate prior work locations.
- Ability to organize reports into ones used most frequently.
- Cost.
- Ease of use.
- Availability.
- Saved at least 4 hours per client when processing payroll.
- Saved more than 10 hours per issue compared to Intuit's online payroll.
- Generated an extra $300 per client to our business per month.
I selected OnPay because of the cost and the help they provided in transferring client data over from Intuit.
Do you think OnPay delivers good value for the price?
Yes
Are you happy with OnPay's feature set?
Yes
Did OnPay live up to sales and marketing promises?
Yes
Did implementation of OnPay go as expected?
Yes
Would you buy OnPay again?
Yes