Save yourself the trouble and use another service
February 02, 2018

Save yourself the trouble and use another service

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

I am not a fan of it at all. the emailing portion of it works okay but still if you use Drive a lot it doesn't interact well. The phone portion of it is terrible and calls get dropped all the time. The sidebar/window mode is also terrible. It fails to update/load and freezes
It is being used by the sales team to manage our cold outreach strategy. We use it for both cold emails as well as cold phone calls. Outreach really helps our team keep on track of who they should be contacting when they should be contacting them and of course why they should be contacting them.

Pros

  • Scheduling emails
  • Creating tasks
  • Providing information on open rates and deliveries

Cons

  • The telephony is terrible
  • Window mode is the worst thing ever
  • The sync between SFDC and Outreach is terrible and the API push bogs down our work day
I don't routinely run reports at all this is more used by the management team. I monitor the number of calls I make throughout the day. other than that I don't use them at all.
  • none
  • it has not helped with anything
  • It has made the opp count by SDRs worse
In the past I spent a lot of time working with both Nina and AJ. The time that I spent working with them was amazing and they were able to swiftly and easily help with all issues that we had. The issues are not personel related but more so product related
Given the opportunity, I would move back to SalesLoft in a heartbeat and will be pushing my sales org to do so. We used SalesLoft in the past and had no issues with it at all. Outreach promised the sidebar which looked really cool. And it still does LOOK really cool
Outreach is I would say best suited for users that need limited functionality with the platform. For super users or people that have a lot going on throughout the day, this is not a good product for them. Outreach is constantly communicating with SFDC which it very hard for updating accounts.

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