VMWARE Pager Policy
November 17, 2021
VMWARE Pager Policy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We are using PagerDuty and R&D and IT Department and it's helping out very well. Integration Pagerdurty with third-party software services is seamless and very effective in getting the alerts monitoring via Pager. While managing the incident we required all the mandatory teams to be engaged and using the PagerDuty helped to triage the incident within time and track the details with timelines.
- Provide Timelines of events which is getting triaged.
- It works really well with escalation policy where we do not have to call people rather page to policy and it will take the appropriate level call and escalation.
- Integration with other tools is seamless and very helpful to monitor critical application events.
- it helps us for tracking purposes. Priorities can be set up on PD itself so all teams will be aware of the criticality.
- Setting up the Priority automatically can create the Service Desk ticket.
- Sms notification should be more clear and option to read the complete message
- user profile should not be accepted without Mobile number.
- Increased efficiency of managing incidents.
- No call of follow-up with the individual.
- Track all the issues cronology
Yes, we are using the feature which will just take the call and push further if there is no response using the playbook.
Dashboards are in use for the Management to showcase the incident history with real-time analysis.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes