Have the rep give it in writing, Paychex isn't what they claim
June 07, 2018
Have the rep give it in writing, Paychex isn't what they claim
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
Paychex Flex is used as our employee database and payroll processor. I made the switch from ADP RUN to Paychex Flex after being told we would save money and have a seamless transition. The switch was a nightmare. There was miscommunication between their departments through the whole implementation process. I was given an implementation specialist that was always busy and that set me up with my dedicated rep without letting me know who it was. I reached out to the implementation specialist and received an email from someone else. Doesn't seem like a big deal but this is one example of how the whole process has run from the beginning. A lot of small errors have led to big frustration and I miss ADP RUN and their customer service. The reports I was promised would be comparable to ADP are anything but.
- The interface used during payroll is user friendly.
- Paychex uses Stratustime as their integrated timekeeping system. The two systems don't talk to each other for time off. If I adjust something in one system I have to go in and adjust in the other so that pay stubs match what employees see on their time off screen.
- Pay stubs aren't found under each employee. If an employee asks for a months worth of pay stubs I have to go into reports and pull up each payroll and find their pay stub from the bulk PDF of all employee pay stubs.
- The first three months took more time than it should have to try to get everything in order on our account. I am still running into issues from time to time. The $1000 we saved for one year was not worth the hours on the phone with the implementation specialist and in person with the sales rep trying to get the account in order.
ADP is more user friendly and the customer service is better than Paychex Flex. The sales rep. marketed Paychex Flex as being just like RUN but they still need to grow by leaps and bounds to catch up to RUN's reports, interface, and customer service.