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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
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Paychex Flex Review

2 out of 10
October 08, 2023
Incentivized
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
    9.2
    92%
  • Update personal information (239)
    9.0
    90%
  • Pay calculation (271)
    9.0
    90%
  • View and generate pay and benefit information (228)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

View all pricing

Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.6
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.8
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

6
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.9
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.8
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Notifications and Alerts highest, with a score of 9.8.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(551)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is just being utilized by the payroll department.
  • I am very please with the speed and efficiency in how the payroll is processed.
  • I just started using Flex, so I am still learning all it has to offer. However, I have been with Paychex since 2012, and I have always been pleased with their services. I expect the same results.
  • Customer service is great!
  • I am almost going to be using Flex for a year come June, and it is not as user friendly as I found "Preview" to be.
  • Customer service is great, but sometimes I want to learn how to do something myself instead of the rep just handling it for me on their end.
There is added security to access the software. It makes me feel confident that Paychex is taking the extra steps to protect their client's sensitive information. I am a new user, so I am still learning all the bells and whistles.
Human Resource Management (6)
50%
5.0
Employee demographic data
N/A
N/A
Employment history
100%
10.0
Job profiles and administration
100%
10.0
Workflow for transfers, promotions, pay raises, etc.
N/A
N/A
Organization and location management
N/A
N/A
Compliance data (COBRA, OSHA, etc.)
100%
10.0
Payroll Management (6)
50%
5.0
Pay calculation
100%
10.0
Off-cycle/On-Demand payment
N/A
N/A
Benefit plan administration
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Leave and Attendance Management (3)
N/A
N/A
Approval workflow
N/A
N/A
Balance details
N/A
N/A
Annual carry-forward and encashment
N/A
N/A
Employee Self Service (4)
50%
5.0
View and generate pay and benefit information
N/A
N/A
Update personal information
100%
10.0
View job history
100%
10.0
View company policy documentation
N/A
N/A
Asset Management (1)
N/A
N/A
Tracking of all physical assets
N/A
N/A
HR Reporting (3)
100%
10.0
Report builder
100%
10.0
Pre-built reports
100%
10.0
Ability to combine HR data with external data
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding (2)
N/A
N/A
New hire portal
N/A
N/A
Manager tracking tools
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS (7)
N/A
N/A
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
  • No change to what we already had with Preview.
Positively
End of year reports for workers comp, Osha reports, and quarterly reports have been very beneficial and time saving
Although it is not as easy to get a hold of my designated rep, the other representatives that I get assistance from are AWESOME.
None
Like I mentioned previously, I would like to learn more about how to some things myself. For example, when I have to cut a final check, I want to know how to calculate a one-time check and not have a rep do it for me.
It went well
Still took our calls
not sure
not sure
2
My assistant and I process the payroll.
1
Computer Technician
  • Payroll Processing
  • Labor Taxes
  • Employee Records
  • just utilizing it to process our company payroll
  • not sure
It has been the only software that we have used since our company was founded in 2012.
Yes
I used to use Paychex Preview, and I was required to upgrade to Paychex Flex.
  • Other
We were already usisng Paychex Preview, so we had to roll over and upgrade to Paychex Flex.
not sure
  • Implemented in-house
Yes
First the payroll records were created, then I was given links for tutorials, and then Paychex assisted us with the first, second, and third payrolls processed via Flex.
Change management was a small part of the implementation and was well-handled
not much, but it went smoothly
  • none
All the data was imported without a hitch
  • Online Training
We did online training only
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
It seems that our computer tech guy had no issues with the configuration.
I did not handle the configuration, so this is out of my scope to comment.
Some - we have added small pieces of custom code
We need to be able to export payroll data to Points North for our certified payroll reporting.
none
I am not sure.
No
Like I mentioned prior, our designated rep is slow to respond to us, but when I select to get an operator and another rep answers my calls, I get exceptional support. The supervisor of my current rep responded to my request to get assistance in setting up our time off policies.
  • importing my payroll data
  • entering a new employee seems so much cumbersome than it was via Preview
It runs well with importing our data from Timberline/Sage software, and then exports to our Points North software.
Always available
It's quick and does not interfere with other programs.
  • Timberline / Sage
  • Points North
It was handled by our computer tech so it flowed easily.
We already integrated the systems we wanted done
  • File import/export
none
Out computer tech had no issues
none
No
  • none, we were already with Paychex using Preview.
  • none at this time
No
No
Gaurav Kukreja | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use it for payroll and HR administrative purposes. It’s very easy to use and ideal for a small business. It’s easy to add employees, edit pay, add benefits and run HR-related reports. It also automated all filings for the company.
  • HR and benefits administration
  • Ease of use
  • live support
  • Scalable
  • Mobile app
In our consultancy where I have to alter employees and their pay and adjust benefits I find this easy to use.
Human Resource Management (5)
40%
4.0
Employee demographic data
100%
10.0
Job profiles and administration
100%
10.0
Workflow for transfers, promotions, pay raises, etc.
N/A
N/A
Organization and location management
N/A
N/A
Compliance data (COBRA, OSHA, etc.)
N/A
N/A
Payroll Management (6)
83.33333333333334%
8.3
Pay calculation
100%
10.0
Off-cycle/On-Demand payment
100%
10.0
Benefit plan administration
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
N/A
N/A
Leave and Attendance Management (3)
100%
10.0
Approval workflow
100%
10.0
Balance details
100%
10.0
Annual carry-forward and encashment
100%
10.0
Employee Self Service (4)
50%
5.0
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
N/A
N/A
View company policy documentation
N/A
N/A
Asset Management (1)
N/A
N/A
Tracking of all physical assets
N/A
N/A
HR Reporting (3)
66.66666666666667%
6.7
Report builder
100%
10.0
Pre-built reports
N/A
N/A
Ability to combine HR data with external data
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding (2)
N/A
N/A
New hire portal
N/A
N/A
Manager tracking tools
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS (7)
14.285714285714286%
1.4
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
100%
10.0
  • Expensive but saves time and easy to use
Positively
Excellent support via a dedicated account manager and web chat.
Cheaper and my COO had used it before.
Easy to use, versatile and easy to change employee comp and benefits.
very responsive team
very responsive
pricing
They are responsive and easy to work with
2
Operations
1
  • Ease of use
  • Ease of reporting
  • Time saving
  • Manage payroll with ease
  • pay time off
  • 401K
Yes
ADP
  • Integration with Other Systems
  • Ease of Use
I like the product as is.
  • Implemented in-house
No
Change management was minimal
  • getting up to speed on the features. But once that was done, it was easy
Very easy integration
  • No Training
yes, very intuitive
easy to use and catered to my business needs
N/A
No - there is no facility to customize the interface
No - we have not done any custom code
No
No
No
Pulling reports for PPP program. It was a seamless process.
  • reports
  • change pay/bonus
  • i found it easy to use
Yes
good
scalable and reliable
No problems with availability
  • NA
  • NA
no
  • File import/export
NA
NA
Easy to use system
No
  • ease in payroll
  • NA
No
No
July 23, 2021

Positive

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I am new to Paychex Flex. It completes our payroll process.
  • I can print the reports I need
  • It is cheaper than calling in payroll. No delivery fees of reports.
  • I can do payroll when I want. I do not have to wait for a representative to call.
  • When entering payroll, the ICMA feature is not automatically viewable.
With Paychex Flex, I can do payroll at my leisure and print only the reports I need. It is cheaper than traditional payroll.
Human Resource Management (4)
100%
10.0
Employee demographic data
100%
10.0
Employment history
100%
10.0
Organization and location management
100%
10.0
Compliance data (COBRA, OSHA, etc.)
100%
10.0
Payroll Management (4)
97.5%
9.8
Pay calculation
100%
10.0
Off-cycle/On-Demand payment
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
90%
9.0
Leave and Attendance Management
N/A
N/A
Employee Self Service (3)
100%
10.0
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
100%
10.0
Asset Management (1)
100%
10.0
Tracking of all physical assets
100%
10.0
HR Reporting
N/A
N/A
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS
N/A
N/A
  • Saves time and money.
Did not use or evaluate
On hold for way too long. Calls are not returned. Correcting payroll was done incorrectly 3 times.
Somewhat easy to use.
1
Administrative Assistant
1
Computer skills
  • Cost
  • Able to do payroll at my leisure
  • Printing only reports that I need
  • Able to do payroll at my leisure
  • Internal time off tracking
Ease of use
Yes
Traditional Paychex
  • Price
  • Product Features
  • Product Usability
Able to do payroll at my leisure
Not change
  • Implemented in-house
No
Change management was a minor issue with the implementation
  • Learning the system
No
  • no training
Yes
Just right
No
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
No
No Didn't know it was available
No
Yes, today. Shauna Lumpkins-Smith was extremely helpful in correcting a payroll.
  • Entering salary
  • Making changes
Ease of use
Available
Everything loads quickly
None
No
None
Did not integrate
None
Converted over on my own
NA
NA
No
No
  • NA
  • NA
No
No
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are an accounting firm. Our organization uses Paychex Flex for its payroll processing. We also recommend Paychex Flex to our clients and use Paychex Flex to access our clients' payroll reports, with their permission. These reports are used to prepare tax returns, insurance audits, employment verification reports, and SBA loan applications and forgiveness applications.
  • Paychex Flex is user friendly.
  • Paychex Flex reports are comprehensive.
  • Paychex Flex reports are customizable.
  • Paychex Flex reports are clear and concise.
  • The charge tip distinction on the reports could be clearer.
Paychex Flex is well suited to all businesses, from those which have one employee to those which have over a hundred employees. The majority of our clients who utilize Paychex Flex are small businesses, many of whom take advantage of the human resources plans, 401K plans, and workers' compensation insurance plans, offered by Paychex.
Human Resource Management (6)
33.333333333333336%
3.3
Employee demographic data
100%
10.0
Employment history
100%
10.0
Job profiles and administration
N/A
N/A
Workflow for transfers, promotions, pay raises, etc.
N/A
N/A
Organization and location management
N/A
N/A
Compliance data (COBRA, OSHA, etc.)
N/A
N/A
Payroll Management (6)
83.33333333333334%
8.3
Pay calculation
100%
10.0
Off-cycle/On-Demand payment
N/A
N/A
Benefit plan administration
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
100%
10.0
Leave and Attendance Management (3)
N/A
N/A
Approval workflow
N/A
N/A
Balance details
N/A
N/A
Annual carry-forward and encashment
N/A
N/A
Employee Self Service (4)
100%
10.0
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
100%
10.0
View company policy documentation
100%
10.0
Asset Management (1)
N/A
N/A
Tracking of all physical assets
N/A
N/A
HR Reporting (3)
66.66666666666667%
6.7
Report builder
100%
10.0
Pre-built reports
100%
10.0
Ability to combine HR data with external data
N/A
N/A
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding (2)
100%
10.0
New hire portal
100%
10.0
Manager tracking tools
100%
10.0
Performance and Goals
N/A
N/A
Recruiting / ATS (7)
N/A
N/A
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
  • Paychex increases the efficiency of our accounting staff with its comprehensive reports.
n/a
The payroll specialists are always available during business hours, and they are courteous, professional, helpful and knowledgeable. The sales representatives are available both during business hours and after business hours, and they are also professional, knowledgeable, courteous, and helpful. They always know the correct department within Paychex to direct any inquiry, and are able to resolve matters.
The software is very user friendly. The reports are excellent, and they are perfect and customizable to any number of requirements, including workers' comp premium audits, general liability audits, income tax return preparation, verification of employment, health insurance personnel verification, form 5500 preparation, and retirement plan reporting. The support staff is very helpful.
3
The individuals who utilize Paychex Flex within the firm are staff accountants. They utilize the reports for income tax preparation, general liability insurance audits, workers' comp audits, verification of employment, health insurance personnel verification, form 5500 filings, employee benefit reporting, and retirement plan reporting.
The staff in our firm utilize Paychex Flex, but are not support staff.
  • Income Tax Return Preparation
  • Workers' Comp Audits
  • Health Plan Personnel Verification
  • General Liability Audits
  • Verification of Employment
  • Customizable Reports for PPP SBA Loan applications
  • Customizable Reports for PPP SBA Loan forgiveness applications
  • Workers Comp Insurance quotes for clients
Paychex Flex is extremely user friendly and is reasonably priced. It has excellent reports and outstanding customer service.
Yes
Paychex Flex replaced QuickBooks software. The main reason that it was replaced was because of the excellent 401K plan that Paychex offered. This enabled us to offer a great retirement plan to our small staff. The retirement plan has been an integral part of employee retention at our small firm. It has enabled us to compete with larger firms for quality personnel.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The most important feature which influenced our decision in choosing Paychex Flex was the 401K plan that was offered by Paychex.
If we had to do it again, we would again choose Paychex!
  • Implemented in-house
No
Change management was minimal
Paychex Flex makes the change quick and easy for management and staff.
  • No issues were encountered.
We are accountants, so the implementation was easy. For other users, contacting the Paychex support staff might be necessary. The support staff is knowledgeable and would be able to assist in the implementation.
  • no training
This product was very easy to use and no training was needed. We are accountants, so there was no need for assistance as we are familiar with similar software and payroll reporting. Other users might require in person or phone assistance.
The way in which the system is configured is just right for this type of product.
I do not have any recommendations for configuring Paychex Flex. The system is fine as is.
No - we have not done any customization to the interface
No - we have not done any custom code
We did not perform configuration or customization.
We did not purchase premium support. The standard support that is offered is excellent, and suits our requirements. We are accountants, and our level of expertise in the payroll field is high.
No
Paychex always comes through with exceptional support. We refer clients to Paycex, and the sales representatives are available on week-ends and evenings for non-traditional businesses.
  • Customizable reports for workers' comp audits
  • All functions are easy and user friendly
The system meets our company's needs as is.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
The performance of Paychex Flex is outstanding. It loads quickly, the reports download quickly, and there are no glitches.
  • None
  • No
none
n/a
n/a
The sales representative from Paychex answered all of our questions and the set up of the system was quick and easy.
The Paychex sales representative is always available to answer any and all questions.
The principle terms of our negotiation were to our satisfaction.
There is no advice needed. The sales representatives, tax department and payroll specialists are always helpful, professional, efficient, courteous, and knowledgeable.
Yes
The new release which added the Cares Act reports went smoothly. No downtime was noticed. The new reports are comprehensive, useful, and user friendly.
  • Ability to download Cares Act reports
  • SBA PPP Loan reports
  • SBA PPP loan forgiveness reports
  • It will be excellent!
No
No
Sarah Heller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use in the accounting office for payroll purposes. I believe it makes for an easier payroll experience for the accounting department and for the employees.
  • They make sure all your questions or issues are addressed within a reasonable time frame.
  • It gives the employees access to their information and pay stubs.
  • The app makes it very convenient.
  • I really like Paychex Flex and really cannot think of anything that can be improved.
Paychex Flex is very well suited for small businesses that are on a tight schedule with daily tasks. It might not be for a larger company with 50 or more employees.
Human Resource Management (5)
100%
10.0
Employee demographic data
100%
10.0
Employment history
100%
10.0
Job profiles and administration
100%
10.0
Workflow for transfers, promotions, pay raises, etc.
100%
10.0
Organization and location management
100%
10.0
Payroll Management (3)
100%
10.0
Pay calculation
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Leave and Attendance Management (1)
100%
10.0
Approval workflow
100%
10.0
Employee Self Service (3)
100%
10.0
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
100%
10.0
Asset Management
N/A
N/A
HR Reporting (2)
95%
9.5
Report builder
90%
9.0
Pre-built reports
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS (1)
100%
10.0
Notifications and Alerts
100%
10.0
  • Saved time.
  • The app is easy to use.
Paychex Flex is 100% better.
They are always there to answer any questions or concerns that I have.
Very simple and easy to follow.
Sage 50cloud Accounting (formerly Sage 50 Accounting), Microsoft 365 (formerly Office 365)
1
Accounting manager and payroll.
1
There is only one employee in the accounting office.
  • Weekly payroll.
  • Worker's compensation audits.
  • Getting all of the employees set up with the app. Not all are up to date with technology.
It is very user friendly and provides all the functions that I need to complete our payroll weekly.
Yes
Benefitmall got out of the payroll business.
  • Price
  • Product Usability
Product usability is very important. I need something that is simple, yet provides the information needed to complete payroll.
  • Implemented in-house
No
  • The process was pretty simple and easy.
  • Online training
They were very patient and answered all of my questions.
The setup with the support employee that took me step by step so I would understand how to use Paychex Flex on my own. She made the experience a good one, instead of a bad one.
  • The dashboard.
  • Downloading the GL into Sage accounting software is much better now that they changed the process.
  • The people list to the right on the dashboard. I just need to use it more to understand it.
Yes
It is great, it looks just like the PC version.
It is very easy to access from anywhere.
It is always available, even after business hours.
All has worked well, no complaints.
At first, it was hard to get a hold of someone to help. Finally I was contacted, and then after that, all went well. The employee that did help, made sure I was taken care of.
  • Excel.
  • File import/export
Only because of the time involved to get to the last screen to download the weekly payroll into our general ledger. I feel as if there should be fewer steps.
No
No
No
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