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I am a happy Paychex Flex customer
Updated April 30, 2023

I am a happy Paychex Flex customer

Sandy Jenkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We started using Paychex Flex in 2017 at the request of our Accountant. I hesitated, as I had always done payroll myself through our business accounting software. However, I found Paychex Flex to easy to use that I can't see me doing payroll any other way. I have had other companies since try to get me to make a change and I do not see any reason to leave Paychex Flex. It is user friendly, great reports, and whenever I need assistance, they are always there to help.
  • User friendly
  • accurate job costing
  • Great reports
  • easy to make changes
  • Being able to make notes on an employees paystub; for example, when giving a bonus, a place to state what the bonus is for.
  • I can rely on Paychex Flex for correct payroll reporting
Positively - The payroll reports and job costing reports has helped me with forecasting our companies profits. I rely on these reports weekly.
I find that the assistance available from Paychex Flex is always very helpful and they respond very timely
I previously used Quickbooks payrolls. I will never go back to that system for payroll. Paychex Flex is easier to use and more reliable.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

I rate Paychex Flex at a "10" rating, because since 2017 I have used it weekly and have never had any problems with the system. It is very user friendly and I reply on their reports.
Paychex Flex just recently changed the way of mailing W-2's. Previously they mailed all W-2's to us directly, then we mailed them out to the individual employees. This year, for the 2022 W-2's, Paychex mailed them directly to the employees - I thought that change was great. I appreciated not having to deal with them.

Paychex Flex Feature Ratings

9.3
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
9.7
Pay calculation
10
Direct deposit files
10
Reimbursement management
9
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
Asset Management ()
Not Rated
HR Reporting ()
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Performance and Goals ()
Not Rated
10.0
Job Requisition Management
10

Relationship with Paychex, Inc.

It has been some time since we starting using Paychex Flex, but at the time we started, the people we met with in person were wonderful.
It has been some time since we started using Paychex Flex (2017) - at that time, they were very accommodating and always available for any assistance. I have not had to speak with anyone from Sales for several years.
I do not recall - it was in 2017
Nothing that I can think of at this time.

Using Paychex Flex

1 - I am the only one in our organization that uses Paychex Flex, as I am the Chief Financial Officer and run the weekly payroll.
1 - As a small business that is owned by my husband an I, I am the only one that uses Paychex Flex for our business.
  • Payroll
  • Reports
  • New Hire process
  • Job Costing
  • Time off tracking
  • Job costing
  • time off accrual / tracking
  • Continue to use for weekly payroll
  • Continue with Job Costing Reports
  • Continue with Time off accrual
I have been using Paychex Flex since 2017 and do not see me changing in the near future. It is a user friendly application and I enjoy using it weekly.

Evaluating Paychex Flex and Competitors

  • Ease of Use
Paychex Flex was the first payroll service I ever used and it was a very easy adjustment to make. I will never go back to doing it myself
I used Paychex Flex because it was highly recommended by our Accountant (at that time). We have changed Accountant's but have not changed using Paychex Flex.

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I do not believe that I pay for "premium support" We did pay for Human Resources at the beginning but found it was extremely expensive and we had no use for it, being such a small business.

Yes. Recently our bank account was hacked into and I had to change that information with Paychex Flex and I was able to do that with ease. This was a huge impact on my day to day business and I appreciated the help I was given by Paychex Flex

Using Paychex Flex

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • New Hire
  • weekly payroll process
  • Reports
  • Time off accrual
  • None that I can think of
Yes, but I don't use it