Paychex Flex ... they are the best!
Updated April 25, 2023
Paychex Flex ... they are the best!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
Paychex Flex is used to do my company payroll. It helps that everything is in one place and easy to use.
- Paychex Flex is easy to use
- The customer service is A1
- All taxes and other information is readily available
- The help function is a little difficult to get used to
- The fact that everything is online makes it very easy to process the payroll at any time.
- Being able to contact a particular person for help if needed.
I have not used the reporting - Payroll Journals
401K report
PTO/Vacation reports
401K report
PTO/Vacation reports
Because Paychex Flex is online based it is easier and more convenient to use.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Relationship with Paychex, Inc.
As I said before I am not the person that made the final decision to go with Paychex Flex so I do not know about the terms negotiated.
Using Paychex Flex
2 - The payroll function
The reports function
HR
Tax
The reports function
HR
Tax
- Process payroll
- Get reports
- HR
- We use it in filling out government reports.
- As we expand we will be able to use more functions in Paychex Flex
Evaluating Paychex Flex and Competitors
Yes - ADP Payroll
- Ease of Use
Being easy to use was most important because we wanted to spend as little time as possible learning the system.
I would not change anything.
Paychex Flex Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
I am not sure
Last December I was running a bonus payroll and had some questions regarding the timing in processing with the regular payroll and the support I received to my questions was exceptional. I was very happy with the response that I received.
Using Paychex Flex
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The reports are easy to find and print
- Setting up the next payroll is very easy
- Checking items in the system is easy to do
- The help section has been very helpful
- Trying to write your own report has been difficult