Great product but, in my opinion, needs better relationship building
May 20, 2024

Great product but, in my opinion, needs better relationship building

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Onboarding Software
  • Learning Management System
  • Scheduling
  • Time & Attendance
  • Payroll & Tax Software

Overall Satisfaction with Paycor

I am the HR Generalist and we use Paycor for everything; payroll, HR, timekeeping, leader development, compensation management, one on ones etc.

Pros

  • Payroll
  • Time keeping
  • Benefits Advisor

Cons

  • Dedicated account reps for our company
  • Duplicate billing - very hard to receive credits - with terrible follow up from the Sales Rep
  • Time tracking and scheduling is really great! I like the options and the capability to see where people are clocking in.
Our HR and/or payroll team has not had any measurable time savings. - In our experience, the implementation was really bad. There was a merger of our two companies, who both previously had Paycor and when we merged it created a lot of errors and issues with analytics and reporting and positions and pay....things were not set up correctly. In my opinion, the implementation team seemed to just feel like they knew our business instead of asking questions about the transportation trucking industry.
With training Paycor is a great product, but all the frustrations I had from implementation has left a really bad taste in my mouth.
I absolutely love the staff at UKG. They are so attentive and we are not even their customers. I feel like I get quicker feedback and support from them than I do from Paycor, whom we are a paying customer.

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

Outlook4Gmail, Luma, Samsara Apps & Driver Workflows
Payroll is very user friendly and intuitive. I think they have a lot of great reporting features and when you get someone who knows their stuff in customer care, they really know their stuff and can be vey helpful. Other times, in my experience, it can be a hit or miss and you just feel like you're being read instructions out of a manual.

Paycor Feature Ratings

Payroll Management
9.3
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
10

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented 2 years ago
    Thank you for your detailed review of Paycor. We appreciate your positive feedback on the payroll, timekeeping, and benefits advisor features, as well as the dedicated account reps. We apologize for any issues you experienced during implementation and the lack of follow-up from the sales rep. We value your feedback and will work to improve our implementation process and customer support.

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