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Great product but, in my opinion, needs better relationship building
May 20, 2024

Great product but, in my opinion, needs better relationship building

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Onboarding Software
  • Learning Management System
  • Scheduling
  • Time & Attendance
  • Payroll & Tax Software

Overall Satisfaction with Paycor

I am the HR Generalist and we use Paycor for everything; payroll, HR, timekeeping, leader development, compensation management, one on ones etc.
  • Payroll
  • Time keeping
  • Benefits Advisor
  • Dedicated account reps for our company
  • Duplicate billing - very hard to receive credits - with terrible follow up from the Sales Rep
  • Time tracking and scheduling is really great! I like the options and the capability to see where people are clocking in.
Our HR and/or payroll team has not had any measurable time savings. - In our experience, the implementation was really bad. There was a merger of our two companies, who both previously had Paycor and when we merged it created a lot of errors and issues with analytics and reporting and positions and pay....things were not set up correctly. In my opinion, the implementation team seemed to just feel like they knew our business instead of asking questions about the transportation trucking industry.
With training Paycor is a great product, but all the frustrations I had from implementation has left a really bad taste in my mouth.
I absolutely love the staff at UKG. They are so attentive and we are not even their customers. I feel like I get quicker feedback and support from them than I do from Paycor, whom we are a paying customer.

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

Outlook4Gmail, Luma, Samsara Apps & Driver Workflows
Payroll is very user friendly and intuitive. I think they have a lot of great reporting features and when you get someone who knows their stuff in customer care, they really know their stuff and can be vey helpful. Other times, in my experience, it can be a hit or miss and you just feel like you're being read instructions out of a manual.

Paycor Feature Ratings

7.9
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
6
9.3
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
10
8.3
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
8
9.8
View and generate pay and benefit information
10
Update personal information
9
View job history
10
View company policy documentation
10
Employee recognition
10
8.0
Tracking of all physical assets
8
9.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
6.6
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
6
Multiple review frequency
6
4.5
Candidate ranking
5
Candidate search
4
6.5
New hire portal
8
Manager tracking tools
5
6.0
Corporate goal setting
6
Individual goal setting
6
Line-of sight-visibility
6
Performance tracking
6
3.4
Job Requisition Management
3
Company Website Posting
4
Publish to Social Media
4
Job Search Site Posting
4
Duplicate Candidate Prevention
3
Applicant Tracking
3
Notifications and Alerts
3