One of the better products available, but support is severely lacking.
February 22, 2024

One of the better products available, but support is severely lacking.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We utilize Paylocity extensively for our business operations. Its payroll function ensures timely and accurate payments, while the timekeeping feature aids in tracking employee hours efficiently. Additionally, the recruiting tool simplifies our hiring process, and the staff engagement feature fosters a positive work environment, enhancing overall productivity.
  • Continual Product Updates
  • Integration offerings
  • Customer Support
  • Responsiveness to system issues
  • increased employee engagement
We have not had a chance to utilize the Paylocity automation outside of the onboarding automation. That feature works great in obtaining the necessary items from a new hire prior to them showing up, but the reminders and alerts for managers and others involved in the approval process after that are lacking. Reminder emails are generic and don't provide much context and the actual workflow view of the automation is a little hard to follow.
Paylocity's employee engagement tools, including Community, Peer Recognition (Impressions), Surveys, and Premium Video, have had a significant impact on our business. Community fosters collaboration, Impressions boosts morale, Surveys gather valuable feedback, and Premium Video enhances communication. Together, they've elevated employee satisfaction, strengthened team bonds, and promoted a positive work culture, resulting in improved productivity and retention rates.
We favor Paylocity over ADP due to accuracy issues with ADP. Paylocity's reliability in payroll and HR management has streamlined our processes and minimized errors. Its user-friendly interface and excellent customer support have further solidified our preference, ensuring smooth operations and peace of mind.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

In theory, the platform will provide an abundance of integrations and efficiencies to organizations that use it. That being said, some of the features don't always work for everyone and customization is sometimes limited so it feels like you have to force a square peg into a round hole or just abandon using that feature overall.

Paylocity Feature Ratings

Employee demographic data
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
4
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Support for external payroll vendors
7
Off-cycle/On-Demand payment
9
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
5
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
7
Update personal information
9
View job history
8
View company policy documentation
8
Employee recognition
10
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
6
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Candidate ranking
7
New hire portal
7
Manager tracking tools
7
Corporate goal setting
6
Individual goal setting
6
Company Website Posting
6
Job Search Site Posting
8
Duplicate Candidate Prevention
4
Applicant Tracking
8
Notifications and Alerts
8