Best monitoring app
December 24, 2021
Best monitoring app
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox is the best app to know your qualifications and skills as a call center, chat support monitoring, learning from your fails and [trying] to improve your self and inform you that you need coaching and being good at your job to improve yourself and your talent at your job, Playvox help[s] our quality team to do their job more effortless than any other app, that [makes] our company strengthen their numbers and agents knowledge and correct their mistakes.
- case monitoring
- quality score
- team scores
- help quality team
- can't get live coaching to inform me of my mistake and errors quickly
- dispute take along time
- can't know why this is critical or not
- improve agents quality
- info every agent about there score
- info leaders about every agent at there team
- Negative return not continuous update[.]
- Negative return There are no pages to explain and facilitate access[.]
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
I wasn't involved with the implementation phase
Would you buy Playvox again?
Yes