Procore Review
February 05, 2018

Procore Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Procore

Procore had good training videos that each person could review on their own schedule.
We use Procore for documents and communication between PM's, Superintendents, Owners, Architects, and subs. Procore helps ensure everyone has access to the most current drawings, helps track who needs to do what with documents, protects everyone with CO's, and generally keeps everyone up to date and honest.

Pros

  • Procore is user friendly.
  • Their customer support is wonderful.

Cons

  • Figuring out how to download pictures from Procore was a little tricky.
The unlimited user license is a wonderful selling point with Procore. With multiple subs, on multiple jobs, and each sub having different users, plus owners and architects, and our own company having many people needing access, it would not have been beneficial if we had to pay per user.
  • Save paper
  • Save time
  • Tracking ball in court keeps everyone from being able to point fingers at someone else.
  • Docunet
I was not part of the selection process, so I do not know why Procore was chosen.
For the construction industry, Procore is a fabulous tool. For an industry such as food/service, Procore wouldn't really be appropriate.

Procore Feature Ratings

Plan distribution & viewing
9
Plan markups & sharing
9
Document sharing
9
Issue tracking & punchlists
9
Photo documentation
9
Jobsite reports
9
RFI tools
9
Collaboration & approvals
9
Mobile app
9

Procore Support

They are quick, friendly, and knowledgeable.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
I couldn't figure out how to download pictures.

Using Procore

It's very user friendly.
ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Uploading pictures
  • Changing user settings
  • Adding users
  • It was difficult to figure out how to download pictures

Comments

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