Overall Satisfaction with Quantum Metric
We have used it as a real user monitoring tool. We utilized it for identifying customer struggles, quantifying impact, and conversion associated with promotions or any issue.
- Data analysis
- Replays
- Technical details need to be more organized.
- Segregation of features by user group example: business users, technical users, analytics users.
- It helped get the results for promotional events.
- Helped in technical issue impact analysis and calculating dollar impact.
QM has the potential to lead as a digital analytical and rum tool. The overall approach of creating flexibility for monitoring, analysis, and replay is better than other tools I have used so far.