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SAP Support for less
December 12, 2022

SAP Support for less

Eric Sherman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

  • Customer support / Help desk
Directed to cut our SAP support costs, we enlisted Rimini Street to take over SAP support which cut those costs by 50%. It was an easy transition and has been a benefit to our organization.
  • Offer solutions with options
  • Communicate well
  • Listen to our requirements
  • We only use a small portion of the Rimini services portfolio. Getting the word out of all the various services they provide with customer recommendations may have been helpful.
Rimini Street seemed to have a stronger reputation and background in doing what we were asking them to do. The pricing was a criteria and they were very competitive in that regard. The professionalism of the team helped us feel confident this was going to work out as planned and it did.
Everything was managed well by the Rimini Street assigned PMO. They kept all parties on track to completion and monitored and reported on any issues before they became problems.
As far as taking over our 'SAP' support, ie. We no longer pay SAP for support and instead pay Rimini Street., this has been a great decision! It saved our company 50% in costs for an older system we have no intent on ever upgrading due to economics. It was almost too good to believe. If we were planning major upgrades to our SAP ERP and/or large enhancements, then this may not be the best route. But, as a stable environment, transitioning to Rimini Street was smart. I now realize they are well-suited and capable of handling our entire SAP support team...Functional & Basis in addition to 'SAP' support.