Item: Rippling
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

As a director I use it for my own personal benefits and time off management, but I also use it to approve employee payroll, and time off requests. It covers everything from full details of the benefits available to you to open enrollment each year.

Pros and Cons

user interface
storing PDF summaries of coverage for benefits
time off approvals

the toggle dropdowns on the left can be clearer
more of the benefit high level bullets can be surfaced during enrollment
it can be better at remembering me, i feel i have to do duo pushes every time

Return on Investment

managerial efficiencies
countless admin hours of answering questions

Alternatives Considered

Guideline and ADP Comprehensive Services

far superior. felt like the former was a bit behind in time and technology. the UI is incredible whereas it was a bit lacking and underwhelming before. there were many functions that simply were not present with the former. This is likely slightly biased since i'm comparing 1-2 years of use compared to the 3 now with rippling.

Support Rating

very responsive. upon emailing them you're notified almost immediately that they've opened up a ticket and provide you that ticket number and let you know that someone will be reaching out to triage the concern. the few issues we've had have been settled up without frustration or headaches. pleasant UX all around

Key Insights

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Usability

10/10. it's really user friendly and it seems like there's nothing you can't answer on your own through the platform. that can be from a manager perspective or employee. ease of navigation couldn't be more simpler. this is a turn key platform that makes business run smoother and saves a ton of time and money.

Other Software Used

Salesforce Desk, Slack, Talkdesk

Likelihood to Recommend

it's bar none, one of the best user expereiences i've had accessing personal admin information. it's very much a self serve tool that has made it easy to understand what's available to you and is great at alerting you of tasks. I feel that at times the email reminders they send can be in abundance (not sure if there's a setting for this) but I feel open enrollment has only been open for 5 business days and i've already received 5 reminders (one each day) it's excessive IMO.

Save money and time with this turnkey solution!

Modules Used

Overall Satisfaction with Rippling