Great company and amazing partner
August 11, 2023
Great company and amazing partner
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Runa
We purchase digital gift cards from Runa via API. We purchase the gift cards at a discount. They manage the merchant relations and the settlement with the merchants.
- Digital Gift Card Sales
- Merchant Approvals
- Merchant settlements
- Gift card issuing
- More merchants
- Marketing activations from brands
- Better discount rates at select long tail brands
- Great Margins
- Catalog availability
- Smooth settlement processes
We use all these vendors for redundancy purposes but Runa is a preferred vendor.
Do you think Runa delivers good value for the price?
Yes
Are you happy with Runa's feature set?
Yes
Did Runa live up to sales and marketing promises?
Yes
Did implementation of Runa go as expected?
Yes
Would you buy Runa again?
Yes
Using Runa
10 - Catalog, marketing, operations and data science
10 - Same as above
- Catalog management
- Settlement
- Promotions
- Marketing promotions
Evaluating Runa and Competitors
- Ease of Use
We were at the early stages of the company. At the time, the most important thing to us was ease of integration.
N/A. We are super lucky to have gotten a great partner with WeGift/Runa.
Runa Implementation
- Implemented in-house
Change management was minimal - Very simple.
Runa Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. We did not purchase any premium support.
Yes - Yes. Within an hour.
They followed up and really understood the root cause.
Using Runa
| Pros | Cons |
|---|---|
Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Do not like to use Requires technical support |
- Funding processes
- Catalog management
- Order management