Item: Salesforce Sales Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Salesforce is a unique interface that allows us to have finance, sales, supply chain, and strategy information in one click. It's very fast for us to track all the improvements done in sales, and we have a clear view of the forecasts and we can see all business opportunities in short, medium and long term.

Pros and Cons

Track sales opportunities.
Give complete information to Salesforce when they visit customers.
Allows finance to see the forecast of the year.

Still some problems in interface with SAP.
Missing approval steps for sensitive information.
Chatter is not as user friendly as other instant messengers.

Return on Investment

Excellent tool for forecasting.
Strategy management.
Contact management.
Marketing management.

Alternatives Considered

I never found similar products

Other Software Used

Basware Purchase to Pay, Board, Sopheon Accolade

Likelihood to Recommend

Salesforce continues to surprise me with its ability and agility to combine different information in one user-friendly interface. Salesforce has helped when working with customers, as you can have all previous transactions, financial records, and customer data in one place. However, I wish Salesforce would send data back to our ERP and BI. It would be nice to have a way to record information on spending payments or missing invoices and transmit them directly to accounting for immediate reaction.

Salesforce is a sales booster

Software Version

Modules Used

Overall Satisfaction with Salesforce.com