Item: Salesforce Commerce Cloud
Rating: 7
Author: Gary Penn

Use Cases and Deployment Scope

Salesforce Commerce Cloud ran the global eCommerce websites at Nixon very successfully across a complex, multi-regional, multi-currency, multi-lingual environment. The people at Salesforce were always helpful at an account level. The software was certainly a beast but such is the realm of enterprise eCommerce software. It was adaptable enough for any global environment. Note that we were running the legacy architecture, not the latest SFRA architecture which has changed things for the better to my understanding.

Pros and Cons

Global eCommerce
Cross-selling

CMS built-in was very limited
Integration "cartridge" architecture was not plug-n-play

Return on Investment

Expensive to run but scales like mad

Alternatives Considered

Shopify Plus, Adobe Commerce (Magento Commerce), BigCommerce and commercetools

All relative to your organizational size. Shopify works for small to mid, Magento for small to large, commerce tools would be a large-scale plus. Hire a skilled consultant to help you make a decision of this caliber!

Key Insights

Do you think Salesforce Commerce Cloud delivers good value for the price?

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Commerce Cloud go as expected?

Would you buy Salesforce Commerce Cloud again?

Yes

Likelihood to Recommend

Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.

SFCC for the developer-ready OOTB organization

Overall Satisfaction with Salesforce Commerce Cloud